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If the person is not awaiting other services, when can their assignment in I-CLSC be closed?

CLSC professionals can close a person’s assignment in I-CLSC after they receive confirmation of the start of the program by email and if the person is not awaiting other CLSC services. An initial acknowledgement of receipt for the referral form will be sent to the referring professional, but the professional can close the assignment only after the second email confirming the participant has started the program. The CMHA-QC makes several attempts through different means to contact the person referred. If they cannot be reached, the referring professional will be notified by email and can try to reach the person for an update on the situation and adjust the services offered. In any case, a new referral is not required. The person can always contact the CMHA-QC again within the six-month service period to start the coaching, and the referring professional will be notified of this by email.

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