Frequently Asked Questions
Do I have to be referred by a doctor?
Do I need a mental health diagnosis to participate in BounceBack®?
No diagnosis is required to participate in BounceBack. In order to monitor your progress, the coach will ask you to fill out health and wellness questionnaires along the way. The coach will never make a diagnosis. It is best to discuss this topic with your health care professional.
Does BounceBack® protect my private information?
Protecting your privacy is very important to us. All information that we collect from you in the BounceBack® program is stored electronically on a secure Canadian-based server. Our coaches are trained to ensure that your privacy and confidentiality are upheld to the highest standard. Read more about our Privacy and Confidentiality Policy
How is BounceBack® different from counselling?
In counselling, the clinician – such as a social worker, psychologist, or a registered counsellor or psychotherapist – is responsible for both teaching and supporting you through the process. On the other hand, BounceBack® involves self-led learning with added supportive coaching. BounceBack® is structured so that the workbooks are the teacher and the coach is your guide.
How much time do you recommend I spend on BounceBack® each week?
We recommend that you spend 20-30 minutes, two or three times a week on the materials. However, we recognize everyone’s life is different and so too are a person’s commitments. What’s important is finding a pace that works best for you; one where you can routinely and consistently progress through the program. Practicing what you learn in BounceBack® is ongoing. Mental health maintenance is a daily process and we hope the program will help you establish this routine in your own life.
I don’t want anything sent to my home address. How will you ensure my privacy?
Is BounceBack® effective?
Is this a therapy program?
What are the benefits of BounceBack®?
What is Cognitive Behavioural Therapy (CBT)?