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Policy for the protection of personal information, the use of cookies, and privacy.


Welcome to the website of the CMHA Quebec (hereinafter “we” or “our”). We commit to protecting the privacy of our clients and users of the website. The goal of the Policy for the protection of personal information, the use of cookies, and privacy (hereinafter: “the policy”) is to inform you of how the CMHA Quebec collects, uses, discloses, and protects your personal information in keeping with an Act respecting the protection of personal information in the private sector (hereinafter “ARPPIPS”) and other laws applicable to the protection of Quebec and Canadian data.

Collection of personal information

We collect personal information only as needed to achieve the objectives set out in this policy when you use our website or interact with our services. The personal information we collect may include, without limitation:

  • Last name and first name
  • Mailing address
  • Electronic address (email address, Internet protocol (IP)
  • address)
  • Phone number
  • Information for contact and customer service

We collect this information when you provide it voluntarily, for example, when creating an account or communicating with customer service, particularly through a form.

Use of personal information

We use your personal information for the following purposes:

  • To provide the services you have requested.
  • To process requests for information or requisitions for support.
  • To communicate with you about our products, services, and special offers that are not sold through our website.
  • To communicate regarding our services.
  • For continuous improvement of our products and services.
  • To respect our legal obligations.

Use of cookies

We use cookies and similar technology to improve your experience on our website. A cookie is a small text file deposited by the web browser and stored on your computer or mobile device. Cookies help us understand how you interact with our website, personalize your experience, and analyze usage trends.

Types of cookies

Essential cookies: These cookies are necessary to the functioning of our website, allowing you to browse and use its basic functionality.
Preference cookies: Preference cookies enable a website to retain information that modifies how the site behaves or displays, such as your preferred language or your region.
Performance cookies: These cookies help us collect information about how visitors use our website, for example, what pages are the most popular. This data is used to improve the website and your experience.
Statistical cookies: Statistical cookies help the owners of the website understand how visitors interact with the websites through the collection and communication of information anonymously.
Publicity (or marketing) cookies: We may use third-party cookies to display personalized ads based on your interests.

Managing cookies

You can generally configure your browser to refuse cookies or notify you when cookies have been sent. However, some sections of our website may not function correctly without the use of cookies.

Disclosure of personal information

We will not disclose your personal information to third parties without your consent, except in the following situations:

  • When it is required by law or legal order.
  • When it is necessary to protect our rights, our security, or that of our users.
  • When it is necessary to prevent fraud or similar acts.
  • In the event of a merger, acquisition, or sale of our assets in whole or in part, your personal information may be transferred specifically to these third parties.

Transfer of personal information abroad

From time to time, we use service providers located outside Canada (including outside the province of Quebec) to fulfill specific mandates in the normal course of business. As such, it is possible that some personal information about you may be transferred to places other than your province, territory, state, or country of residence. In such cases, we will ensure that personal information is transferred to countries that have received a decision of compliance from the appropriate authority or that personal information is adequately protected via technical, organizational, contractual, or other appropriate legal means.

Security of personal information

We put in place appropriate security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Retention of personal information

We retain your personal information as long as necessary to achieve the objectives listed in this policy unless a longer retention period is required by law.

Destruction of personal information

We securely destroy personal information at the end of the retentionperiod or when this personal information is no longer necessary. However, in some cases and for serious, legitimate purposes, such as for statistical data or another purpose, we may anonymize (i.e.: make it impossible to identify the person through information irreversibly and permanently) personal information. This process makes it impossible to trace the individual associated with the information. The rest of the data will be destroyed in keeping with the previous paragraph.

Link to a third-party site

The policy does not apply to other third-party websites that can be accessed from a link on our web pages. We are not and cannot be responsible for these third-party sites, their content, access, or how they may use your personal information. As such, any personal information that you send through the intermediary of these third-party websites is subject to their confidentiality and/or protection of privacy policy. It is your responsibility to read these policies on third-party websites.

Use of Google Inc. products


We may use the ReCAPTCHA product from Google Inc. (Google) to protect the entry of forms on our website. This system is used to verify whether data entered on our site (contact form) has been entered by a person or an automated program to avoid malicious use. For more information, we encourage you to consult the Google reCAPTCHA website and to read its policies. By using the reCAPTCHA service, you consent to Google processing data about you in the manner and for the purposes indicated in its policies.

Google Analytics

We may use the Google Analytics product from Google Inc. (Google) to improve the experience and analysis of our clientele. For more information, we encourage you to consult the Google Analytics website and to read its policies. By using our website, you consent to Google processing data about you in the manner and for the purposes indicated in its policies. For information about this, please contact your manager in the Contact section below.

Your rights

In keeping with the ARPPIPS and other applicable laws, you have the right to request access to or the correction, suppression, or portability of your personal information. To exercise these rights or ask questions about our Privacy Policy, please contact us as grp@acsm.qc.ca

You have certain rights regarding your personal information, in

  • The right to access your personal information.
  • The right to correct your personal information if it is inaccurate.
  • The right to withdraw your consent at any time when the personal information has been provided based on your consent.
  • The right to modify your communication preferences.
  • The right to request the deletion of your personal information, subject to legal obligations.
  • The right to oppose the processing of your personal information under certain circumstances.


Any questions or concerns about this policy or about the collection, use, or communication of your personal information may be addressed using the access to personal information form available in the footer of the CMHA Quebec website. You can also write to us at the following address:

Chief Personal Information Protection Officer

Modifications to the Privacy Policy

We reserve the right to modify this policy at any time. Any modification will be published on our website with an updated revision date. By continuing to use our products and services after the publication of modifications, you accept the terms of the revised or modified policy.

Thank you for your trust in CMHA Quebec for the protection of your personal information.

Date of the latest update: November 8, 2023
Entry into force of the policy: October 20, 2023
Contact information: Chief Personal Information Protection Officer

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