Register What are the roles and training of BounceBack® coaches?
CMHA-QC coaches are not clinicians, and they do not provide psychological advice. Through six phone sessions over a period of three to six months, CMHA-QC coaches help participants acquire the skills to improve their mental health. The role of CMHA-QC coaches is to motivate and support participants as they progress through a series of workbooks with exercises that use cognitive-behavioural techniques selected to meet their needs. CMHA-QC coaches ensure sponsoring/responding psychosocial workers or services are informed of the participants’ progress, and they are notified if a risk is detected during the sessions. Depending on the level of risk detected, the sponsoring/responding psychosocial worker or service may be asked to follow up with the participant. CMHA-QC coaches also inform the sponsoring/responding psychosocial worker or service if a participant is no longer interested in continuing in the program, if a participant is no longer eligible for the program or can’t be reached. In such cases, we ask the sponsoring/responding psychosocial worker or service to follow up with the person to explore other programs or resources that may be more appropriate. Coaches are CMHA-QC employees who have received in-depth training on the BounceBack® program. They also receive clinical support from professionals authorized to practice psychotherapy.
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